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Refund policy
We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@getbodyback.co.uk If your return is accepted, you will have to pay for a return label £4.90, and then we’ll send you a return shipping label with the return address. Nex pack the products to be returned into an envelope or box so that they are safe, print the return label stick it on top of envelop/box and hand it over to the postman or take it to the post office Items returned to us without first requesting a return will not be accepted.
As soon as we receive the products and verify that they have not been opened, we will refund your money
You can always contact us for any return questions at contact@getbodyback.co.uk
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, custom products (such as special orders or personalized items), and personal care goods. Please get in touch if you have questions or concerns about your specific item.
If you open your product then we cannot accept the return.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.